Buying a Policy
  • Do you offer Key Cover?

    Yes, we can provide key cover when your insured key is lost, damaged or stolen.  The policy will provide details of a qualified local locksmith and arrange the safe return of your keys if they are recovered.

     

    The Benefits
    • £1,500 annual cover for locksmith’s charges, new locks and keys, car hire and onward transport costs. The re-programming of immobilisers, infra-red handsets and alarms is also covered

    • There is no limit to the number of claims you may make within the annual cover limit

    • 24 hour 365 days a year Emergency Helpline

    • You can claim on this policy without affecting your “No Claims Bonus” on your other insurance policies

     

    As with all insurance policies, there are limits to the cover and we always recommend our customers read through the policy wording prior to purchasing a policy.

  • Who can purchase the policy?

    You must be a permanent resident of the UK, Channel Islands or Isle of Man.

  • How can I pay?

    You can pay your premium as a one-off payment or in monthly instalments if the premium is over £120.00


About Eversure Touring Insurance
  • I need to change or cancel my policy, are there any fees?

    If you have purchased a policy on or after the 13 August 2019 then the following fees will apply:

    • Policy Arrangement Fees
      • Touring Caravan - £7.50
    • Mid Term Adjustments
      • Touring Caravan - £10.00
    • Cancellations
      • Touring Caravan - £10.00

     

  • What is the age limit on 'New for Old' cover on a Touring Caravan policy?

    The age limit for 'New for Old' cover on a Touring caravan Policy is 5.  

    New for Old cover applies if your caravan or equipment is damaged beyond repair and the cost of replacing it exceeds the cost of replacing it.  If you have this option selected on your policy and this scenario arises, then you will receive a new replacement of the same make and model (or as far as possible to a similar specification).

     

  • Do you provide Green Cards when I travel to Europe with my Caravan?

    No, we do not issue Green Cards for your caravan insurance policy.  If you require a Green Card for driving abroad, you will need to contact your motor insurers.  

    Green Cards are certificates of insurance that proves visiting motorists have the minimum compulsory insurance cover required by law of the country your are visiting.

     

  • I need to cancel my Touring Caravan policy, do I get a refund?

    You may cancel your policy at any time.  If you are cancelling within the 14 day cooling off period from purchase then a full refund will apply providing you haven't made a claim on the policy.

    If you wish to cancel you policy after the 14 day cooling off period then you will receive a proportionate refund of premium.  There will be no refund of premium if you have made a claim.  

  • Do you offer Touring Caravan Legal Expenses Insurance?

    Yes, we can offer a legal expenses policy, please see the Product Information Document for further details.

  • I have had a previous claim, can I still get cover?

    You will need to ensure previous claims from the past 5 years are declared when purchasing a policy.  

    Please note that if you have had more than 3 claims in the last 5 years, we will not be able to provide you with a policy.

  • Can you cover car transporter trailers?


    We are unable to provide a policy for a car transporter trailer.

  • Are there any types of Caravan you cannot cover?

    We are unable to provide a policy for the following types of touring caravan:

     

    Hobby

    LMC

    Roma

    Tabbert

  • Who underwrites the policies?

    Arch Insurance Company (Europe) Limited

  • I don’t own my touring caravan; can I still purchase the policy?

    No, we would not be able to provide a policy.

  • Where and how must my Touring Caravan be stored?

    When your are not using your Touring Caravan, this must be stored either at your permanent home address or secure storage facility.

    Your permanent home address must not be a commercial property.

    The secure storage facility must have the entrance/exit is restricted to authorised persons only. The access must be secured with either a locked gate or barrier with a key entry and exit, with swipe card entry and exit or with key coded entry and exit.

    When not being towed, being used on a caravan site or in a secure storage facility, your caravan must be fitted with a hitch lock and wheel clamp or axle lock.  If using a wheel clamp, this must meet the the ‘Sold Secure’ ‘gold’ level of security protection.

     

  • What is the maximum age of Touring Caravan you can cover?

    The maximum age of a Touring Caravan that we can cover is 14 years.

  • How do I make a claim?

     

    1. Report to the police any loss or theft of your property, or malicious damage of any kind with reasonable promptness

    2. Have your current policy and Schedule of insurance to hand

    3. Call the 24 hour Claims line - 0344 856 0897  

     

    All claims are handled by Davies Managed Systems, their contact details are:

     

    DAVIES MANAGED SYSTEMS 

    P O Box 2801 Trinity Street 

    Hanley 

    Stoke-on-Trent 

    Staffordshire 

    ST1 5NA

    Telephone: 0344 856 0897

    Email: arch.caravan@davies-group.com

     

    A £100.00 excess applies to every claim.

     

  • What does my policy cover me for?

    Your policy covers you for accidental damage and theft of your touring caravan, trailer tent or folding camper described in your policy schedule and which cannot be moved under its own power.

    Cover includes damage to or loss of the structure, fixtures, fittings and integral fitted furniture and also covers associated caravan equipment but NOT personal belongings.

    This insurance will provide cover, up to a maximum total of 60 days during the period of insurance, while the insured caravan is in Europe (including sea crossings and in the Channel Tunnel).

  • Can you offer cover for permanent residence or business use?

    No, use of the Touring Caravan must be for leisure purposes only and not in connection with any business, profession or for hire and reward.

    We are unable to offer a policy to anyone permanently living in a Touring Caravan.

  • Can my friends and family use the caravan?

    Yes, your relatives or your acquaintances can use your caravan with your permission.

  • Am I still insured if I let the caravan out?

    The policy excludes Loss or Damage if the caravan is let for financial reward.

  • Where am I covered?

    Cover applies whilst your caravan is within the United Kingdom, the Isle of Man and the Channel Islands and for up to 60 days during the period of insurance in Europe.

  • What is Touring Caravan Insurance?

    This is a touring caravan insurance policy, cover is provided for touring caravans used for holiday and leisure purposes and not in connection with any business.

  • What is the excess on a Touring Caravan policy?

    We charge a flat fee of £100 per claim.

  • What is ‘market value’ cover?

    The second-hand value of an item at the time a claim is made taking account of specification, age, depreciation and condition immediately prior to the damage.

    Perhaps an easier way to think of this term is 'what I would get if I sold my caravan now'.

    We are unable to provide this cover to caravans over 15 years old.

  • What level of public liability is included on the policy?

    Our Touring Caravan policy covers Public Liability up to £2,000,000

  • What is the maximum value of caravan and equipment I can insure?

    We can insure caravan and equipment (combined) up to £35,000.