Eversure Breakdown Cover Complaints Procedure

It is the intention to give you the best possible service, but if you do have any questions or concerns about this insurance or the handling of a claim you should follow the complaints procedure below.

If your complaint relates to the sale of your policy:

Click Here to see how Eversure handles complaints.

If your complaint relates to a claim:

In the first instance, please refer to the complaints section of your policy wording for the contact details of the complaints handler for your policy.

The next step

Once you have followed the above process, if you are still not satisfied, you have the right to ask the Financial Ombudsman Service to review your case. This will not affect your right to take action against us.

The address is:

Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
Tel: 0300 123 9123 or 0800 023 4567
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk

The FOS is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after we have provided you with written confirmation that our internal complaints procedure has been exhausted. Please always quote Your insurance reference and claim number and enclose copies of relevant documentation. This procedure is intended to provide you with prompt and practical assistance in dealing with any complaints but does not affect Your legal rights.

Your statutory rights are not affected if You do not follow the complaints procedure above. For further information about your statutory rights contact Your local authority, Trading Standards Service or Citizens Advice Bureau.

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Eversure Insurance is a Member of the British Insurance Brokers' Association