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Eversure Cycle Insurance Complaints Procedure

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact;

If your complaint relates to the sale of your policy:

Click Here to see how Eversure handles complaints.

If your complaint about the sale of your policy cannot be resolved by the end of the next working day, it will be passed to;

The Customer Relations Manager,
UK General Insurance Limited
Cast House,
Old Mill Business Park,
Gibraltar Island Road,
Leeds, LS10 1RJ.
Tel: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk

If your complaint relates to a claim on your policy;

Direct Group Property Services,
Quay Point,
Lakeside Boulevard,
Doncaster, DN4 5PL.
Tel: 0344 893 1022
Fax: 0844 412 4234

Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.

If you are still not satisfied, you have the right to ask the Financial Ombudsman Service to review your case. This will not affect your right to take action against us. The address is;

Financial Ombudsman Service,
Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Tel: 0300 123 9123 or 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

The FOS is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after we have provided you with written confirmation that our internal complaints procedure has been exhausted. Please always quote your insurance reference and claim number and enclose copies of relevant documentation. This procedure is intended to provide you with prompt and practical assistance in dealing with any complaints but does not affect your legal rights. Your statutory rights are not affected if you do not follow the complaints procedure above. For further information about your statutory rights contact your local authority, Trading Standards Service or Citizens Advice Bureau.

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