* Claims for cycle breakdown cover will only be considered as part of a claim for repair or replacement of the insured cycle.
Key Policy Exclusions (see Policy Wording for all exclusions)
Eversure bicycle insurance offers you great value, clear and reliable cover, carefully designed to cover you and your family's cycling needs. With cover for theft, accidental and malicious damage, the Eversure cycling insurance policy also provides personal accident cover and replacement bike hire. With optional public liability cover and bike breakdown available, our policy provides cover for both the leisure and competitive cyclist.
The Eversure Cycle Insurance claims experience
Eversure cycle insurance is underwritten by Great Lakes Reinsurance (UK) SE.
Ryan Direct Group (née Direct Group Property Services) handle our cycle claims
…and this is what Eversure Cycle Insurance customers say about their claims experience
Genuine customer reviews obtained by feefo’s closed invitation only platform
Our FAQs are intended as a guide and are not exhaustive, you should not rely on these in their entirety and should read the Policy Wording for all policy Terms, Conditions and Exclusions. If you have any additional queries regarding our insurance please use our Contact Us section to call us during normal office hours or contact us by email. We will endeavour to respond to any queries within 24 business hours.
Eversure Insurance is a Member of the British Insurance Brokers' Association
Fast and efficient service. Quick to respond to queries.
Competitive prices, good communication.
On 08-May-2017 the supplier responded:
Thank you for your lovely rerview of Eversure Cycle Insurance, we're delighted to receive your comments and thank you for insuring your bicycle with us.Many thanks
Very straightforward service and good value
On 28-Apr-2017 the supplier responded:
Thank you for taking the time to leave your kind review of Eversure Cycle Insurance and for continuing your insurance with us.
The weather seems to be improving for the some parts of this Bank Holiday weekend and we hope you get the opportunity to enjoy a ride on the bike.Many thanks
On 31-Mar-2017 the supplier responded:
Thank you for leaving your kind review and for being with us for another year.
Though there was a slight hitch when my payment was not accepted first time
Third year with them quote was the cheapest yet again
On 14-Feb-2017 the supplier responded:
Thank you for your kind review of Eversure Cycle Insurance. We are very pleased to hear you are staying with us another year and we hope to continue being the cheapest.
quick response to customer questions
On 12-Jan-2017 the supplier responded:
Thank you for your kind review of Eversure Cycle Insurance, we're relaly pleased to receive your comments. And, thank you for purchasing!
Cheap policy but did not cover bike when stolen, were unfair in their assessment of the situation + incredibly slow communication
On 19-Dec-2016 the supplier responded:
Thank you for your feedback.
Our Policy Wording and our website is very clear and, if for example, a bicycle is stored permanently in the street and not moved regularly it would not be covered by our Policy.
Your Complaint has been dealt with by the Complaints team and it would be inappropriate to comment any further.
very easy to setup
Purchased cycle insurance to cover me for a short holiday. I thought the cover sounded good and the price was good too. I did have a reservation about how easy would be to cancel the policy on my return, but need not have worried. My call was answered directly with a real human who could speak the same language(he was English). The policy renewal was cancelled without quibble or question. fantastic. It was so easy. I'll definitely insure with this company again. Thanks
On 31-Oct-2016 the supplier responded:
Thank you for your great review of Eversure Cycle Insurance and our customer service. We do not create unecessary barriers for our customers and glad that your experience reflected this.
We look forward to welcoming you back.
Good communication on telephone
Enough time to respond to written correspondence
On 21-Oct-2016 the supplier responded:
Thank you for your great review of Eversure Bicycle Insurance we're delighted that we could help you with your queries and you went on to purchase.
really easy service, satisfied overall
On 17-Oct-2016 the supplier responded:
Thank you for taking the time to leave your review for Eversure Bicycle Insurance, we're delighted that your satisfied with your purchase.
I cant really comment more as I have had only 2 interactions with you; one on the phone and 1 by email. Both have been fine. Ask me again later.
So far so good. Good bicycle cover at a good price. Was easy to apply for online. I hope if I need to use it that it is easy to make a claim.
On 26-Sep-2016 the supplier responded:
Thank you for taking the time to leave your kind review for Eversure Bicycle Insurance, we're delighted to read that everything was to your satisfaction.
There are a number of review for our Bicycle Insurance claims that you will find here on feefo.
very easy renewal of existing policy
The whole process was very easy, I had no problems!
Eversure have supplied me with cycle insurance for the past 2 years and have always been prompt and professional - even guiding me (over the phone) through the quote process for an additional bike using my customer login. I now have 3 bikes insured with the company and am very happy with the price(s) and level of customer service. A satisfied customer.
On 01-Sep-2016 the supplier responded:
Thank you for your kind review of Eversure Bicycle Insurance, we're delighted that we have been able to help you over the last 2 years and you have been happy with our service. Thank you for being with us for a 2nd year.
As aalways please do not hesitate to contact us should you have any queries.
Reasonable price and clear instructions about the suitable bike locks.
On 01-Sep-2016 the supplier responded:
Thank you for your lovely review for Eversure Cycle Insurance, we're glad that you found the information regarding approved locks to be really useful and our price to be reasonable. Thank you for purchasing.
Terms and Conditions |
Copyright 2017 Eversure Limited
Eversure Insurance® is a trading name of Eversure Limited, a company registered in England and Wales no. 6751893.
Registered office address: Bury House, 1-3 Bury Street, Guildford, Surrey GU2 4AW. Tel: 01483 347333.
Eversure Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 501311. You can check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.
We are covered by the Financial Ombudsman Service (FOS). Please see their website for details.