* Claims for cycle breakdown cover will only be considered as part of a claim for repair or replacement of the insured cycle.
Key Policy Exclusions (see Policy Wording for all exclusions)
Eversure bicycle insurance offers you great value, clear and reliable cover, carefully designed to cover you and your family's cycling needs. With cover for theft, accidental and malicious damage, the Eversure cycling insurance policy also provides personal accident cover and replacement bike hire. With optional public liability cover and bike breakdown available, our policy provides cover for both the leisure and competitive cyclist.
The Eversure Cycle Insurance claims experience
Eversure cycle insurance is underwritten by Great Lakes Reinsurance (UK) SE.
Ryan Direct Group (née Direct Group Property Services) handle our cycle claims
…and this is what Eversure Cycle Insurance customers say about their claims experience
Genuine customer reviews obtained by feefo’s closed invitation only platform
Our FAQs are intended as a guide and are not exhaustive, you should not rely on these in their entirety and should read the Policy Wording for all policy Terms, Conditions and Exclusions. If you have any additional queries regarding our insurance please use our Contact Us section to call us during normal office hours or contact us by email. We will endeavour to respond to any queries within 24 business hours.
Eversure Insurance is a Member of the British Insurance Brokers' Association
Efficient and helpful thank you
On 09-Jan-2018 the supplier responded:
Thank you for your kind review of Eversure Cycle Insurance, we're really pleased to receive your comments and glad that we have been able to help.Many thanks
On 15-Nov-2017 the supplier responded:
Thank you for the great review of Eversure Cycle Insurance. Nice and succint.Many thanks
Excellent service, had a small issue when i renewed my insurance. Alex called me straight away and got everything sorted. Thank you.
On 14-Nov-2017 the supplier responded:
Thank you for your great review of our Customer Service at Eversure Camera Insurance, we're delighted that Alex was able to reolve your problem for you.
Thank you for renewing with us.Many thanks
I wanted to add a new bike to my existing insurance plan. Excellent service via email, always quick to reply with answers to my questions. However, price was much higher compared to other companies specialising in bike insurance. I went ahead because I only had to pay for the six months before my plan expires, but I will probably go elsewhere at the end of this plan.
On 09-Oct-2017 the supplier responded:
Thank you for the kind review of Eversure Cycle Insurance. We always aim to give the best Customer Service and always aim to be good on price, but we acknowledge that our cycle insurance is not always the cheapest. We are looking at this and working with underwriters to improve this.Many thanks
Easy to use and clear website
On 30-Aug-2017 the supplier responded:Service rating :
Thank you for the kind review of Eversure Camera Insurance and our website. We will shortly be improving the sales journey soon with some exciting changes.
Thank you for purchasing.Many thanks
Very happy with Eversure. The renewal system and their online system has always worked well for me and their rates are very competitive.
Responded to my questions very quickly via email and telephone.
On 21-Jul-2017 the supplier responded:
Thank you for taking the time to leave your kind review of Eversure Cycyle Insurance, we're delighted that we were able to sort your insurance for your bicycle.Many thanks
I was unfortunate enough to have to make a claim on my bicycle policy recently. I was pleasantly surprised at how easy it was to make a claim and I was covered for the full amount. Updating my policy with my replacement bicycle was also very easy and great value for money.
On 18-Jul-2017 the supplier responded:
Thank you for leaving your kind review following your Claim with Eversure Cycle Insurance, we're delighted that you were able to purchase your new bicycle and it is insured with us again under our reinstatement policy.
Enjoy the weather! :)Many thanks
Fast and efficient service. Quick to respond to queries.
On 30-Jun-2017 the supplier responded:
Thanks for the great review of Eversure Cycle Insurance, we're always pleased to help our customers and site visitors with any queries.
Thank you for insuring with us.
Competitive prices, good communication.
On 08-May-2017 the supplier responded:
Thank you for your lovely rerview of Eversure Cycle Insurance, we're delighted to receive your comments and thank you for insuring your bicycle with us.Many thanks
Very straightforward service and good value
On 28-Apr-2017 the supplier responded:
Thank you for taking the time to leave your kind review of Eversure Cycle Insurance and for continuing your insurance with us.
The weather seems to be improving for the some parts of this Bank Holiday weekend and we hope you get the opportunity to enjoy a ride on the bike.Many thanks
On 31-Mar-2017 the supplier responded:
Thank you for leaving your kind review and for being with us for another year.
Though there was a slight hitch when my payment was not accepted first time
Third year with them quote was the cheapest yet again
On 14-Feb-2017 the supplier responded:
Thank you for your kind review of Eversure Cycle Insurance. We are very pleased to hear you are staying with us another year and we hope to continue being the cheapest.
quick response to customer questions
On 12-Jan-2017 the supplier responded:
Thank you for your kind review of Eversure Cycle Insurance, we're relaly pleased to receive your comments. And, thank you for purchasing!
Cheap policy but did not cover bike when stolen, were unfair in their assessment of the situation + incredibly slow communication
On 19-Dec-2016 the supplier responded:
Thank you for your feedback.
Our Policy Wording and our website is very clear and, if for example, a bicycle is stored permanently in the street and not moved regularly it would not be covered by our Policy.
Your Complaint has been dealt with by the Complaints team and it would be inappropriate to comment any further.
very easy to setup
Purchased cycle insurance to cover me for a short holiday. I thought the cover sounded good and the price was good too. I did have a reservation about how easy would be to cancel the policy on my return, but need not have worried. My call was answered directly with a real human who could speak the same language(he was English). The policy renewal was cancelled without quibble or question. fantastic. It was so easy. I'll definitely insure with this company again. Thanks
On 31-Oct-2016 the supplier responded:
Thank you for your great review of Eversure Cycle Insurance and our customer service. We do not create unecessary barriers for our customers and glad that your experience reflected this.
We look forward to welcoming you back.
Good communication on telephone
Enough time to respond to written correspondence
On 21-Oct-2016 the supplier responded:
Thank you for your great review of Eversure Bicycle Insurance we're delighted that we could help you with your queries and you went on to purchase.
Terms and Conditions |
Terms of Business
Copyright 2018 Eversure Limited
Eversure Insurance® is a trading name of Eversure Limited, a company registered in England and Wales no. 6751893.
Registered office address: Bury House, 1-3 Bury Street, Guildford, Surrey GU2 4AW. Tel: 01483 347333.
Eversure Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 501311. You can check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.
We are covered by the Financial Ombudsman Service (FOS). Please see their website for details.